Firstsource Solutions Ltd

About Firstsource Solutions Ltd

Firstsource Solutions Ltd. is a global provider of digital-first business process management (BPM) services, specializing in customer experience, collections, healthcare, and mortgage. It delivers comprehensive solutions across banking, healthcare, and communications sectors, leveraging technology and analytics to enhance operational efficiency and customer engagement for its diverse client base.

Key Financial Ratios of Firstsource Solutions Ltd

• P/E Ratio (TTM): Price to Earnings ratio shows how much an investor pays for every rupee of the company's earnings. Firstsource Solutions Ltd's P/E ratio (TTM) is 43.61, compared to the industry median of 22.93 and large cap median of 22.93.

• P/B Ratio: Price to Book ratio compares a company's market price to its book value per share. Firstsource Solutions Ltd's P/B ratio is 4.29, compared to the industry median of 3.38 and large cap median of 3.38.

• P/S Ratio: Price to Sales ratio compares a company's market value to its total revenue. Firstsource Solutions Ltd's P/S ratio is 1.97, compared to the industry median of 2.02 and large cap median of 2.02.

• PEG Ratio: PEG ratio adjusts the P/E ratio for expected earnings growth. Firstsource Solutions Ltd's PEG ratio is 2.66.

• EV/EBITDA Ratio: This ratio compares a company's enterprise value to its earnings before interest, tax, depreciation, and amortization. Firstsource Solutions Ltd's EV/EBITDA ratio is 13.45.

• Return on Equity (ROE): ROE measures how much profit a company generates from shareholders' invested capital. Firstsource Solutions Ltd's ROE is 15.37%.

• Return on Assets (ROA): ROA measures how efficiently a company converts its assets into net profit. Firstsource Solutions Ltd's ROA is 16.70%.

• Return on Capital Employed (ROCE): ROCE measures how efficiently a company generates profit from all the capital it employs. Firstsource Solutions Ltd's ROCE is 16%.

• Operating Margin: Operating margin shows what percentage of revenue remains after covering operating expenses. Firstsource Solutions Ltd's operating margin is 16.28%.

• Net Margin: Net margin shows what percentage of revenue converts into final net profit. Firstsource Solutions Ltd's net margin is 7.05%.

• Current Ratio: The current ratio measures a company's ability to pay short-term liabilities using short-term assets. Firstsource Solutions Ltd's current ratio is 0.96.

• Debt to Equity Ratio: This ratio shows the proportion of debt a company uses relative to shareholders' equity. Firstsource Solutions Ltd's debt-to-equity ratio is 0.27.

• Interest Coverage Ratio: This ratio shows how easily a company can pay interest on its outstanding debt from its operating earnings. Firstsource Solutions Ltd's interest coverage ratio is 5.70.

• Dividend Per Share (DPS): DPS shows the total dividend paid per share in the latest financial year. Firstsource Solutions Ltd's DPS is ₹0.

• Earnings Per Share (EPS): EPS shows how much profit is allocated to each outstanding share. Firstsource Solutions Ltd's EPS is 13.44.

(Source line: "Ratios as of 23 Sept 2026, based on last traded price of ₹266. Data sourced from BSE/NSE Exchange Filings & Public Terminal Data.")

Key Facts

• Founded: 2001 (as ICICI Firstsource Limited)

• Headquarters: Mumbai, Maharashtra

• Core Offerings: Customer Management, Healthcare BPM, Collections, Mortgage Services, Digital Transformation

• Stock Listing: NSE (FSL), BSE (532809)

• Promoter: RPG Group

History of Firstsource Solutions Ltd

Firstsource Solutions was incorporated in 2001 as ICICI Firstsource Limited, promoted by ICICI Bank. In 2004, the company was renamed Firstsource Solutions Limited, followed by its Initial Public Offering (IPO) in 2005. It expanded globally through strategic acquisitions in 2006-2007, including Business Process Management Inc. and Customer Asset. A significant milestone was its acquisition by CESC Ventures (part of the RP-Sanjiv Goenka Group) in 2012. Since then, Firstsource has continuously focused on strengthening its digital capabilities and expanding its footprint, particularly in the healthcare and mortgage sectors, through organic growth and key acquisitions like PatientMatters and Sourcepoint.

Business Segments and Revenue Mix

• Healthcare: Provides end-to-end solutions for payers and providers, including revenue cycle management, claims processing, customer service, and digital health platforms. Focuses on improving patient experience and operational efficiency through technology-driven solutions.

• Banking & Financial Services: Offers customer management, collections, originations, and digital transformation services to retail banks, credit card providers, and other financial institutions. Aims to enhance customer engagement, streamline operations, and ensure compliance.

• Communications, Media & Technology: Delivers customer care, technical support, back-office processing, and analytics services to telecom, media, and technology companies. Supports their digital strategies, subscriber growth, and operational scalability.

Key Personnel

Sanjiv Goenka (Chairman): Chairman of the RP-Sanjiv Goenka Group, providing strategic direction across the conglomerate. Vipul Khanna (MD & CEO): Leads Firstsource Solutions' global operations and strategic initiatives, driving growth and digital transformation with extensive industry experience.

Subsidiaries and Associate Companies

• Firstsource Solutions USA, LLC

• Firstsource Solutions UK Limited

• Firstsource Solutions Philippines, Inc.

• Firstsource Solutions SA (Pty) Ltd.

• PatientMatters LLC

• Sourcepoint, Inc.

• HealthPay 24 LLC

Corporate Actions

Bonus Issue: 1:1 on 29-Sep-2021. Recent notable acquisitions include PatientMatters LLC (2020) and HealthPay 24 LLC (2020) to strengthen its healthcare capabilities, and Sourcepoint, Inc. (2018) for mortgage services.

References

1. Annual Report FY24 2. Exchange Filings (NSE/BSE) 3. Financial Results Announcement Q4 FY24